Hello, Xi Wen Bi!
Thank you for calling. It was nice to hear your voice. We miss you. I hope your ankle completely heals soon so you can come back to class.
This week we are going to do some role plays using real store return policies. Also we will fill out some slips of paper about the purchased items. Our class will divide into clerks and customers. Each customer will have two or three of those slips of paper with information about a purchase. Each clerk will have one of the store policies.
The language of the policies is very difficult, so we have spent this week studying them in teams, helping each other to break down the language.
If you want to print out those sheets, you can go to the Commercial Services page of my website. Scroll down do "Shopping - Returns" and click the link. Print that document.
Cheers! -- Kelly